Refund policy
Return & Refund Policy
Last updated: August 2026
At COREX, we want you to be completely satisfied with your purchase. If you're not, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or your order number.
To request a return, please contact us at:
Email: support@corexclean.com
Returns should be mailed to:
COREX
1222 W Hurst Blvd, Suite 300
Hurst, TX 76053
United States
Please do not send items back without first contacting us for return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
If the return is approved due to a product defect, shipping damage, or an error on our part, COREX will provide return instructions and cover the applicable return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at support@corexclean.com with:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We'll review your request and work to resolve the issue as quickly as possible.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the eligible product following our return process. Once your return has been approved, you may place a new order for the replacement item.
Non-Returnable Items
The following items cannot be returned:
- Used or opened products.
- Products that have been damaged due to misuse.
- Gift cards.
- Final sale or clearance items (if marked as final sale).
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, as required by applicable law.
The product must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact us:
COREX
Email: support@corexclean.com
Website: corexclean.com
Return Address:
1222 W Hurst Blvd, Suite 300
Hurst, TX 76053
United States